Awards and Recognitions
Empire is proud to have been recognized both regionally and nationally with a variety of independent, third party awards and quality ratings. Pursuing and winning business awards for customer service and ethical business practices are not required elements of an ethical business. At Empire, we use these awards as a barometer of our efforts and an acknowledgement that the policies and procedures we have and continue to implement are in line with world-class service and broader definitions of ethical business practices.
2026
- Consumer Affairs: Winner 2026 – Best Sales Experience
2025
- Consumer Affairs: Winner 2025 – Best Value
2024
- Better Business Bureau: 2024 Chicago BBB Torch Hall of Fame Award
- Consumer Affairs: Winner 2024 – Best Customer Service
- Consumer Affairs: Winner 2024 – Best Experience with Staff
- Consumer Affairs: Winner 2024 – Best for Installation
- Consumer Affairs: Winner 2024 – Best Speed of Service
- Consumer Affairs: Winner 2024 – Best Value for Price
2022
- American Business Awards: Stevie Award Winner – 2022 Company of the Year
2021
- American Business Awards: Silver Winner – 2021 Customer Service Dept. of the Year
- Golden Bridge Awards: Gold Winner – 2021 Company of the Year
2020
- American Business Awards: Gold Winner – 2020 Company of the Year
- American Business Awards: Gold Winner – 2020 Human Resources Department of the Year
- American Business Awards: Silver Winner – 2020 Human Resources Team of the Year
- Confirmit ACE Awards: Winner - 2020 "Voice of the Customer" Award
- Golden Bridge Awards: Gold Winner – 2020 Company of the Year
2019
- American Business Awards: Gold Winner – 2019 Company of the Year
- American Business Awards: Bronze Winner – 2019 Customer Service Department of the Year
- Confirmit ACE Awards: Winner – 2019 "Judge’s Choice" Award: Voice of the Customer
- Confirmit ACE Awards: Winner – 2019 ACE Award: Overall Business Impact
- Davey Awards: Gold Winner – 2019 Commercials-Consumer Products / Services
- Forbes: Recognized as one of America’s Best Mid-Size Employers – 2019
- Golden Bridge Awards: Gold Winner – 2019 Company of the Year
- Golden Bridge Awards: Bronze Winner – 2019 Customer Service Department of the Year
2018
- American Business Awards: Gold Winner – 2018 Company of the Year
- American Business Awards: Gold Winner – 2018 Human Resources Department of the Year
- American Business Awards: Bronze Winner – 2018 Customer Service Department of the Year
- Confirmit ACE Awards: Winner – 2018 ACE Award: Voice of the Customer
- Forbes: Recognized as one of America’s Best Mid-Size Employers – 2018
- Golden Bridge Awards: Silver Winner – 2018 Customer Service Department of the Year
2017
- American Business Awards: Silver Winner – 2017 Company of the Year
- American Business Awards: Bronze Winner – 2017 Customer Service Department of the Year
- Better Business Bureau: Finalist – 2017 Seattle BBB Torch Award for Ethics
- Golden Bridge Awards: Gold Winner – 2017 Customer Service Department of the Year
2016
- American Business Awards: Bronze Winner – 2016 Company of the Year
- American Business Awards: Bronze Winner – 2016 Customer Service Department of the Year
- Better Business Bureau: Finalist – 2016 St. Louis BBB Torch Award for Ethics
- Better Business Bureau: Finalist – 2016 Seattle Business of the Year Torch Award for Ethics
2015
- American Business Awards: Gold Winner – 2015 Company of the Year
- American Business Awards: Bronze Winner – 2015 Customer Service Department of the Year
- Better Business Bureau: Winner – 2015 Phoenix BBB Business Ethics Award
- Better Business Bureau: Winner – 2015 Chicago BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Finalist – 2015 Louisville BBB Business of the Year Torch Award
2014
- American Business Awards: Bronze Winner – 2014 Company of the Year
- Better Business Bureau: Finalist – 2014 Macon BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Finalist – 2014 Phoenix BBB Business Ethics Award
2013
- American Business Awards: Gold Winner – 2013 Customer Service Department of the Year
- American Business Awards: Silver Winner – 2013 Company of the Year
- Better Business Bureau: Winner – 2013 Atlanta BBB Torch Award for Customer Service
- Better Business Bureau: Winner – 2013 Atlanta BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Winner – 2013 Tucson BBB Business Ethics Torch Award
- Better Business Bureau: Winner – 2013 Portland BBB Business of the Year Torch Award
2012
- American Business Awards: Silver Winner – 2012 Customer Service Department of the Year
- American Business Awards: Bronze Winner – 2012 Company of the Year
- Better Business Bureau: Finalist – 2012 Chicago BBB Torch Awards for Marketplace Trust
- Better Business Bureau: Finalist – 2012 Phoenix BBB Business Ethics Award
- Better Business Bureau: Finalist – 2012 Tucson BBB Torch Award for Business Ethics
2011
- American Business Awards: Finalist – 2011 Customer Service Department of the Year
- American Business Awards: Finalist – 2011 Best Overall Company
- Better Business Bureau: Winner – 2011 Atlanta BBB Torch Award for Customer Service
- Better Business Bureau: Runner-Up – 2011 Atlanta BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Honorable Mention – 2011 Chicago BBB Torch Award for Marketplace Ethics
2010
- American Business Awards: Finalist – 2010 Customer Service Department of the Year
- American Business Awards: Finalist – 2010 Best Overall Company
- Better Business Bureau: Winner – 2010 Maryland BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Winner – 2010 Louisville BBB Business of the Year Torch Award
- Better Business Bureau: Winner – 2010 Greensboro BBB Torch Award for Marketplace Ethics
- Better Business Bureau: First Runner-Up – 2010 Atlanta BBB Torch Award for Marketplace Ethics
- Better Business Bureau: First Runner-Up – 2010 Atlanta BBB Torch Award for Customer Service
2009
- Better Business Bureau: Winner – 2009 Atlanta BBB Torch Award for Customer Service
- Better Business Bureau: First Runner-Up – 2009 Atlanta BBB Torch Award for Marketplace Ethics
- Better Business Bureau: Winner – 2009 Pittsburgh BBB Torch Award for Marketplace Ethics
2008
- American Business Awards: Winner – 2008 Best Customer Service Organization
- American Business Awards: Finalist – 2008 Finalist Best Overall Company
2007
- American Business Awards: Finalist – 2007 Finalist Best Overall Company
